In Case of Emergency

The American Citizen Services (ACS) Unit is open every business day Monday thru Friday from 8:15 a.m. until 11:30 a.m. with the exception of American and Salvadoran holidays and the first Wednesday of each month.

If you need to contact us for emergencies during normal business hours, please contact the American Citizens Services unit by phone at (503) 2501-2628. From the United States you may also dial 1 (301) 985-8840 x-2628, regular toll charges apply.

For recorded information about our services, please dial (503) 2501-2600. You may also contact us by e-mail at acssansal@state.gov or by fax at (503) 2278-6020 or (503) 2278-5522.

For After-hour Emergencies you may call (503) 2501-2253. 

For Non-Emergency Issues, please see our General Contact Page

These numbers are for American Citizen Services only, not for visa inquiries!.

For VISA QUESTIONS (Immigrant and Non-Immigrant) you may visit the Visa Services Page or you may contact congensansal@state.gov