Citizen Services
General Information
The American Citizen Services (ACS) Section is open every business day from 8:15 a.m. until 11:30 a.m. with the exception of American and Salvadoran holidays and the first Wednesday of each month. Holidays are announced at this link and are also posted monthly at the Chancery entrance of the Embassy, located on the Boulevard Santa Elena. An appointment is not necessary, but the ACS unit treats all clients on a first come--first served basis.
For your convenience and the convenience of our other customers, the ACS Unit requests that only those persons who have American Citizen Service needs come into the waiting room. Friends and relatives not having business with the Unit should wait outside the Embassy, or arrange to meet their party after his/her American Citizen Services business has been conducted.
After-hour Emergencies: Phone 2501-2253
For many of the ACS services available, it is required to come in person, due to the fact that many inquiries are complex and cannot be resolved over the phone.
Applications for emergency passports, full validity passports applications and Reports of Birth Abroad are accepted any business day.
If you need to contact us, please call (503) 2501-2628. For Recorded Information Phone: Please dial 2501-2600. You may also contact us by e-mail at acssansal@state.gov or by fax at (503) 2278-6020.