U.S. Citizen Services
Embassy Entrance Restrictions
There is no facility at the Embassy to store prohibited items.
You must make arrangements to store these items prior to your arrival at the Embassy.
You are not allowed to enter the U.S. Embassy-San Salvador while carrying any of the following items:
Battery-operated or electronic devices, such as: mobile phones, PDAs, digital watches, pagers, cameras, audio/video cassettes, compact discs, MP3s, floppy disks, laptops, or portable music players.
Large shoulder bags/purses, such as: travel bags, backpacks, briefcases, suitcases, leather pouches, cloth bags and zip folders.
You can only carry plastic bags or folders containing application-related papers.
Food and beverages of any kind.
Sealed envelopes or packages, cigarettes, cigars, match boxes or lighters.
Sharp objects, such as: scissors, pen knives or metal nail files.
Weapons or explosive materials of any kind.
This is not a thorough list. Other items may be prohibited at the discretion of security staff.
The American Citizen Services (ACS) Unit is open every business day from 8:15 a.m. until 11:30 a.m. with the exception of American and Salvadoran holidays and the first Wednesday of each month. Holidays are announced at this link and are also posted monthly at the Chancery entrance of the Embassy, located on the Boulevard Santa Elena.
NOTE: Effective Monday, July 19, 2010, an appointment will be required for Passports and Consular Reports of Birth Abroad. Walk-ins for these consular services will no longer be accepted. Appointments will not be necessary for notarizations, the addition of pages or Federal Benefits. To schedule an appointment click here.
After scheduling your appointment please locate and complete the necessary forms at the following links:
For emergency appointments only, please contact the American Citizens Services unit by phone at (503) 2501-2628 during normal business hours.
For your convenience and the convenience of our other customers, the ACS Unit requests that only those persons who have American Citizen Service needs come into the waiting room. Friends and relatives not having business with the Unit should wait outside the Embassy, or arrange to meet their party after his/her American Citizen Services business has been conducted.
For many of the ACS services available, it is required to come in person, due to the fact that many inquiries are complex and cannot be resolved over the phone.
If you need to contact us, please call (503) 2501-2628. For recorded information, please dial (503) 2501-2600. You may also contact us by
e-mail at email@example.com or by fax at (503) 2278-6020 or (503) 2278-5522.
After-hour Emergencies: Phone (503) 2501-2253